1. Introduction

This Cancellation, Refund and Payment Policy ("Policy") governs all bookings made with Tayla Gilson ("the Trainer", "I", "me", "my"). By booking any session or package, the client ("you", "your") agrees to be bound by the terms set out in this Policy.

This Policy forms part of the contractual agreement between you and the Trainer and should be read in conjunction with any other terms and conditions provided at the time of booking.

2. Payment Terms

2.1 Payment Requirement & Collection Schedule 

All sessions and packages must be paid for prior to the commencement of any training.

Sessions are sold in blocks, with no minimum commitment period:

• 1 session per week — £50 per session (£200 per 4-week block, for 4 sessions)

• 2 sessions per week — £45 per session (£360 per 4-week block, for 8 sessions)

Full payment for a block is due via bank transfer, in advance, before the first session of that block takes place. Clients should use their name and the block dates as the payment reference.

There is no minimum commitment period. Clients may book a new block at the end of each period, choose a different block length, or stop training at any time.

Payment on the day of a session is not accepted under any circumstances. Failure to make the required payment for a block will result in the booking not being confirmed, or in a scheduled session being refused.

2.2 Missed or Late Payments 

If payment for a new block is not received by the date the previous block ends, sessions will be paused from that date until payment has been made in full. No sessions missed during this pause will be owed to the client, as they result from non-payment rather than cancellation by the Trainer. Continued or repeated payment failures may result in termination of services in accordance with the Terms and Conditions. 

2.3 Accepted Session Types

The following packages are available, with no minimum commitment:

• 1 session per week — £50 per session

• 2 sessions per week — £45 per session

All payments are non-refundable except as set out in this Policy.

2.4 Package Expiry

Packages are based on a fixed number of sessions per week within each block. Sessions do not roll over to the following block. Any sessions not attended, or cancelled with less than 24 hours' notice, will be forfeited without refund or credit.

Goodwill Carry-Over
As a gesture of goodwill, clients may carry over a maximum of one (1) missed session per block, subject to the following conditions:

• Cancellation notice must be given at least 24 hours prior to the scheduled session start time

• The carried-over session must be used within the immediately following block

• This is granted at the sole discretion of the Trainer and is not an automatic entitlement

• Last-minute cancellations and no-shows do not qualify under any circumstances

• The allowance is capped at one session per block regardless of the number of sessions missed

3. Cancellation & Rescheduling Policy

3.1 Required Notice Period

A minimum of 24 hours' notice is required for all cancellations and rescheduling requests. Notice must be provided directly to the Trainer via WhatsApp or email at gilsongainspt@outlook.com.

The 24-hour notice period is calculated from the scheduled start time of the session. For example, if a session is booked for 10:00am on a Monday, notice must be received no later than 10:00am on the Sunday immediately preceding that session.

3.2 Late Cancellations & Non-Attendance

If you cancel or request to reschedule with less than 24 hours' notice, or if you fail to attend a scheduled session without prior notice, the following will apply:

• The session will be deemed to have taken place and will be deducted from your block, or charged in full if a single session.

• No refund, credit, or substitute session will be offered.

• No exceptions will be made to this rule, including in cases of illness, work commitments, personal emergencies, or any other circumstance.

This policy is strictly enforced in order to protect the Trainer's time and livelihood. By booking a session, you acknowledge and accept this condition in full.

3.3 How to Cancel

All cancellation and rescheduling requests must be submitted directly to the Trainer via one of the following methods:

• WhatsApp — please message directly to the Trainer's business number

• Email — gilsongainspt@outlook.com

Verbal cancellations made in person or by phone call are not accepted as formal notice. Cancellations must be made in writing via the above channels to be considered valid.

4. Refund Policy

4.1 Packages

All payments for blocks are final and non-refundable once received, under any circumstances.

As there is no minimum commitment period, clients may choose not to book a further block at any time, with no penalty or ongoing liability. However, no refund will be given for any block already paid for, including where a client chooses to stop attending part-way through a block, regardless of the number of sessions used.

For clarity: carry-over and held sessions (as set out in Sections 3.5 and 3.8) are not refunds. They allow a client to use a session they have already paid for at a later date; they do not involve any repayment of money. 

4.2 Cancellation by the Trainer

In the event that the Trainer is required to cancel a scheduled session, you will be offered one of the following remedies:

• A full rescheduled session at a mutually agreed alternative date and time, or

• A credit applied to your account for future use

The Trainer will endeavour to provide as much notice as possible in the event of a cancellation on her part. No financial compensation beyond rescheduling or credit will be offered.

5. Amendments to This Policy

The Trainer reserves the right to amend this Policy at any time. Clients will be notified of any material changes, and the updated Policy will be made available on the Trainer's website. Continued use of the Trainer's services following notification of any changes constitutes acceptance of the revised Policy.

6. Acceptance of This Policy

By making a booking and submitting payment, you confirm that you have read, understood, and agree to be bound by this Policy in its entirety. If you have any questions regarding this Policy prior to booking, please contact the Trainer directly at gilsongainspt@outlook.com.